Privacy Policy

Zera Inc. (“Zera”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the “Service”). Please read this policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide Directly

• Account information: Name, email address, phone number, profile photo, and bio.
• Identity verification: Phone number for OTP verification.
• Payment information: Bank account or debit/credit card details, processed securely through Stripe Connect. Zera does not store full card numbers.
• Listing content: Photos, descriptions, pricing, and other content you post on the platform.
• Communications: Messages sent through in-app chat.
• Profile information: Location, work history, skills, and other profile details you choose to provide.

Information Collected Automatically

• Device information: Device type, operating system, unique device identifiers.
• Usage data: Pages visited, features used, search queries, clicks, and interaction data.
• Location data: Approximate or precise location (with your permission) to enable local listings and the Heat Map feature.
• Log data: IP address, browser type, timestamps, and referring URLs.
• Cookies and similar technologies: See our Cookie Policy for details.

Information from Third-Party Login Providers

If you choose to sign in using a third-party service, we receive information from that service as permitted by your privacy settings there. Third-party login providers we use include:

• Facebook Login: We may receive your name, email address, profile picture, and Facebook user ID. Subject to Facebook's Data Policy.
• Google Sign-In: We may receive your name, email address, and Google profile picture. Subject to Google's Privacy Policy.
• Sign in with Apple: We may receive your name and email address (or Apple's private relay email). Subject to Apple's Privacy Policy.

We use this information only to create and manage your Zera account. We do not post to your social media accounts without your explicit permission.

2. How We Use Your Information

• To create and manage your account.
• To process transactions and facilitate payments through Stripe Connect.
• To operate the Heat Map and location-based features.
• To enable in-app messaging between buyers and sellers.
• To send push notifications about orders, messages, and account activity.
• To detect, prevent, and address fraud, abuse, and safety issues.
• To improve and personalize the Service.
• To comply with legal obligations.
• To send marketing communications (where you have opted in).

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With other users: Your public profile, listings, and ratings are visible to other users as part of the Service.
• With Stripe: Payment information is shared with Stripe Connect for payment processing. Stripe's Privacy Policy applies.
• With service providers: We may share data with trusted vendors who help operate the Service (e.g., cloud hosting, analytics, customer support).
• For legal reasons: We may disclose information if required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time (see Section 7). We may retain certain information as required by law or for legitimate business purposes (e.g., transaction records for financial compliance).

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, OTP-based authentication, and Stripe's PCI-compliant payment infrastructure. However, no method of transmission over the Internet is 100% secure. We encourage you to use a strong, unique password and enable all security features.

6. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has provided us with personal information, we will delete it promptly.

7. Your Rights & Account Deletion

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and personal data.
• Opt out of marketing communications at any time.
• Withdraw consent for location data collection.

To delete your account and all associated data, please visit our Delete Account page, or email us at info@zeramobileapp.com. Deletion requests are processed within 30 days.

8. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date. Continued use of the Service after changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: info@zeramobileapp.com
Zera Inc., United States.